• The right candidate is compassionate, friendly, professional, and a team player.
• Has the ability to multitask and successfully manage multiple priorities.
• Follows written and verbal instructions well.
• Communicates effectively verbally and in writing.
• Is skilled in customer service.

Key Responsibilities are as follows but not limited to:

• Greets and assists patients, visitors, and vendors, setting the example for positive attitude and exceptional customer service delivery.
• Patient Check-in/ Check-out
• Coordinates and communicates patient/provider schedules, ensuring follow-up and tracking of all patient referrals, prescriptions, appointments, cancellations and reschedules.
• Ensures all patient records are accurate, complete, compliant, current, and managed
• Handles multi-line phone calls with a focus on addressing patient concerns, coordinating with vendors, and warmly engaging with potential new patients as part of our marketing efforts.
• Maintains patient database, updating information as needed.
• Organizes front office space, consistently evaluating needs assessment to ensure the greatest efficiency of operations and productivity.
• Performs over-the-counter collections of co-pays, deductibles, and cash payments, following standard operating procedures of tracking, storing, and discarding all information.
• Consistently reviews all patient documents for accuracy and HIPPA compliance.
• Participates in company training sessions and team building activities, including webinars and meetings.

• Ability to lift 20-25 pounds regularly; occasional lifting of 40-50 pounds may be required.